Refund and Cancellation Policy

Refund and Cancellation Policy for Shantilal's Sweet Ventures

Welcome to shantilals!

At Shantilal's Sweet Ventures, we strive to provide our customers with the highest quality sweets and a delightful shopping experience. We understand that sometimes circumstances may arise where you need to cancel an order or request a refund. Please take a moment to review our refund and cancellation policy outlined below:

Cancellation Policy :

  1. Order cancellations must be made within 24 hours of placing the order. To cancel your order, please contact our customer support team
    at +91-9128303303 or email us at [email protected]. Please provide your order details for prompt assistance.
  2. In case you wish to cancel an order after the 24-hour window, we cannot guarantee cancellation as the order may have already been prepared or dispatched. However, we will make every effort to accommodate your request.
  3. If your order has already been shipped or delivered, cancellation is not possible. In such cases, you can refer to our refund policy for eligible cases.

Refund Policy:

  1. We take great care to ensure that our products are fresh, delicious and meet the highest quality standards. If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving the order to request a refund or replacement.
  2. To initiate a refund or replacement, please provide clear photographic evidence of the damaged or defective product along with your order details. Our team will assess the case and provide further instructions.
  3. Refunds will be issued in the original form of payment used during the purchase. Please note that the processing time for refunds may vary depending on your payment provider.
  4. Refunds may be subject to deductions in cases where the damage or defect is a result of mishandling or negligence on the part of the customer.
  5. Please note that we do not offer refunds or returns for products that do not meet personal taste preferences. Taste is subjective, and we encourage you to refer to our product descriptions or consult our customer support team if you have any questions before making a purchase.

General Guidelines:

  • We advise our customers to provide accurate delivery information to avoid any delays or issues with the delivery of their orders.
  • Any changes or modifications to your order should be communicated as soon as possible to our customer support team, and we will do our best to accommodate your request.
  • Shantilal's Sweet Ventures reserves the right to make changes to the refund and cancellation policy without prior notice. However, any changes made will not affect orders placed before the modification.

We value your satisfaction and are committed to resolving any issues or concerns you may have. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Contact Me -

Location:A-67, National Highway 8, Mahipalpur Extension, New Delhi, Delhi 110037.